It’s always heart-wrenching when a close family member passes. United Airlines delays flight for dying mother Dalton team may not have made the sale that day, their outstanding commitment to wowing customers won them a repeat shopper for life. “She gave me the contact name at Borders and told me to just go up to the counter and my book would be waiting.”–Reader DD Moffitt Dalton representative actually called their competition (in this case, Borders) to reserve a book for the customer and printed out directions to where she could pick it up! She went to look through the packed books and could find none.”įor the sake of not stopping the relentless pursuit of customer happiness, the B. It showed there were some in stock, still packed. “The young lady looked in the computer inventory to see if they had the requested book. Dalton customer (before the company was acquired by Barnes & Noble) was visiting the store to pick up a book requested by her son for Christmas. It makes good business sense to treat customers well, doesn’t it? Big companies probably aren’t hesitant to go above and beyond for customers if they suspect it could result in free press, especially around the holidays.īut when you hear a tale like this, you know a business is truly focused on customer happiness.Ī B. While great customer service stories can be a dime a dozen if you’re looking for them, you can’t help but think that some of these tales seem especially calculated. This is a stellar example of doing exactly that, and Morton’s deserves all of the attention it received (and more) for making it happen. “Customer service isn’t about telling people how awesome you are, it’s about creating stories that do the talking for you.” Not one for fast food, Shankman took a shot in the dark and jokingly tweeted to one of his favorite restaurants, Morton’s, asking them if they would deliver him a steak! While at an airport, Shankman realized that if he didn’t grab a bite to eat he’d be stuck riding the plane back on an empty stomach. As an author, consultant, and speaker on the topic, it’s safe to say his standards are high. Peter Shankman knows a thing or two about customer service. This story certainly fits the bill, and it is bound to inspire you to take some extra time to surprise a valued customer every once in a while. This is a fun one! It’s also a quirky reminder that many of the most fondly remembered service stories are the ones that come out of left field. In refusing to let red tape get in the way of a customer in need, Trader Joe’s shows that customer service doesn’t need to be about the fanfare it can simply be about doing the right thing. Less than 30 minutes later the food was at the man’s doorstep - for free! The employee then wished her a Merry Christmas. Given the extreme circumstance, they told her that they would gladly deliver directly to his home and even suggested additional delivery items that would fit perfectly with his special low-sodium diet.Īfter the daughter placed the order for the food, the employee on the phone told her that she didn’t need to worry about the price the food would be delivered free of charge.
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